Frequently Asked Questions

When you select the Gig that you want to order, click the Order Now button.

• Certain Gigs allow you to order in quantity of more than one in the same order. This feature is only enabled for high ranked sellers and Gigs.
• If the Gig involves shipping of physical items, you will be prompted to select your destination after clicking the Order Now button.

99% of order problems occur due to lack of constant and proper communication between the buyer and the seller. Sellers may require some information from you right after you complete your payment, please make sure you submit these requirements as quickly as possible. Buyers should remember the price paid for the Gig they ordered and avoid pushing sellers to deliver stuff they did not advertise or intend to deliver.

As a buyer, you have the option to reject deliveries that did not meet the Gig’s description as advertised by the seller. When you reject an order, your seller is given a chance to fix the problem and re-deliver. If the seller fails to respond to the rejection in time, you will be entitled to cancel the order and have your payment returned to your StarzBux shopping balance.

How to reject a delivery

Avoid unjustified rejections:

Please remember the price you paid for the service. Matters of taste are no reason to reject an order. False rejections will remove this feature from your account, and may get your account restricted from other benefits.

Sample of false rejection:

You ordered a 'Logo Design Gig'. The seller delivered your logo according to the specs you submitted. However, the result did not meet your personal taste. In this case, you may ask the seller to take another go at it, using a standard message, but there are no grounds for rejection in this case..

Sample of justified rejection:

You ordered a hand drawn sketch portrait of yourself and the seller sent you back your original image with some color effects done in Photoshop. Since the original Gig clearly stated work that was not delivered here, you have every right to reject this order. Moreover, if the seller fails to re-deliver, we ask that you report this seller for misbehavior using the support form.

Don’t worry. Just open your new order’s page (available from My Shopping) and choose the ‘Got Problems?’ link at the bottom of the page. From the available options, choose ‘Request Cancellation’ and provide your seller with the reason you want this order cancelled. If your seller fails to respond, the order will get cancelled automatically after three days.

We’d love to have you rate your experience with the seller. Rating your seller is important for our community and for your seller’s reputation.

PLEASE RATE YOUR EXPERIENCE WITH THE SELLER

• Don’t wait: use the order page to write to the seller
• If you’re still uncomfortable about the order, or ordered by mistake, click the 'Got Problems?' link, then 'Request Cancellation'.
• Let the seller know the reason you want to cancel this order, and click Send.
• Once the seller accepts your cancellation request, the order will be canceled and the funds deposited back to your Shopping balance where you can use them to re-order stuff on StarzBux
• In case the seller is not responsive, the order will get cancelled automatically after four days.
• If the seller rejects your cancellation request, contact us.

If you don’t have any gigs yet, click the ‘Start Selling‘ link located in the top menu. Follow the simple instructions and submit when done.

Some important points you may want to remember

• Never provide or ask for personal details such as emails, skype etc. in your gig, or later in your order. All communications with your buyers including file transfers are done within StarzBux. Failing to do so will get your gig denied, and your rating will be negatively affected.
• Offer only services you know well how to do, and have done more than a few times in the past. Do not offer to design stuff if you’re not a designer; do not offer to do copyrighting if you have no experience doing that.
• Focus on serious offerings that will be beneficial to potential buyers.
• Make sure the photo in your gig and the text you use is yours. Never present other people’s work as your own. Using copied images or text may get your gig denied, and in some cases, your account restricted.
• Use your gig description to set expectations with your buyers. You will be required to deliver whatever is written there, since this is what the buyer pays for. If you need special access permissions of non-standard information to fulfill your gig, please state clearly in the description.

• If you need information from your buyer in order to fulfill your orders, please describe those clearly in the Order Requirements box while editing your gig. The requirements you enter there will be presented to your buyer right after he pays for your gig.

  Keep your requirements reasonable to avoid order cancellations (don't ask buyers for personal information, login credentials, etc.)

First and foremost, your ability to make your first sale, and the ones after that mainly relies on the value of your service to others. However, you can surely improve your chances by following these guidelines:

• Complete your profile information. Upload a real photo of yourself, describe your background and why you are the best seller for the job. Avoid providing personal details, links and emails.
• Choose photos for your gig that you took, and which show the results of the work you’re offering. For example: If you're designing a logo – show real samples of your work.
• Shoot a short video of yourself using a webcam. Talk a little bit about your background, and the service you offer. Provide people with comfort that you are a nice, decent person that will get the job done quickly.
• Most important: Socially promote your gig! Share your gig with your Facebook friends, ask them to like it, post it to twitter on a regular basis, share it on Google+ or any other network you’re on. Gigs that are socially active, receive better placement in our popularity sorting.
• Once you’ve made your first sales, make sure your buyers are happy. Positive support is your tool for repeated business and getting noticed by other buyers.

Every created or edited Gig goes through our super-smart moderation system, which automatically filters out misbehavior, bad language and other bad stuff. If you stick to our Terms of Service and follow the guidelines above, your gig will surely pass this phase.

Your gig will be available in the Recent category shortly after you submit it, and will become available in the search after some time.

Please note that falling under a certain rating score will cause your gig to be removed from the site altogether.

Appearing on the Homepage, and the Featured Status

The more positive support you get from buyers, the better are your chances of getting noticed by our content editors who may push your Gig to the site’s categories, Homepage, Featured listings and even make you a Top-Rated Seller, etc.

Another great way to get your gig noticed is by promoting it socially. Share it with your Facebook friends, post updates on your gig on Twitter, have it appear in blogs, etc.

Read the reason for the rejection carefully (included in the notification email you got from us) and submit a new gig while taking into consideration these rejection reasons.

How does it work?

To get paid, you are required to deliver your final work using the 'Deliver Completed Work' tab - in your order page.

If your delivered work is not rejected by the buyer, your order will get marked as 'Completed' after 3 days (or less if your buyer submitted a review for this order)

You can easily follow your earnings status and sales statistics under the ‘Seller’ > ‘Revenues’ menu option, available in the top menu. You will be able to withdraw your earnings to your PayPal account once the 2-day clearing period for your revenues is over.

How do I withdraw my cleared revenues?

In the 'Seller' > 'Revenues' page, click the ‘Withdraw your earnings’ button (available amount is displayed)

An email will be sent to your PayPal email address on file. (if this is your first withdrawal, you will be asked to enter your PayPal ID email)

Click the link in the email you receive to initiate the withdrawal.

Shortly after clicking the ‘Withdraw your earnings’ button, you should receive an email prompting you to click a link to initiate transfer of funds to your PayPal account.

If you didn’t get that email, here are some tips to get this resolved:

1. The withdrawal confirmation email is sent to the email specified as your PayPal account ID. For example, if you configured StarzBux to withdraw funds to my-paypal-account@acme.com, this is the email inbox you should check.
2. Check your spam folder.
3. Make sure you do not have any mail filters, spam filters or other security tools that might prevent our message from reaching you.

4. If you still can’t find our email, contact your email provider and ask them about any blocking that they might have on emails coming from ‘noreply@e.StarzBux.com’.

   ! Remember that you can also use your earnings to buy stuff on StarzBux from other sellers!

First, don’t panic:)

• Check other websites, make sure your internet connection is up and running.
• Make sure that you are logged in to your account (and that you are in the correct one, as some people have more than one…).
• Can’t log in? Choose, reset password, enter your email, and look for our email with further instructions.
• Can’t activate your account? Check your Spam folder for the activation email and click the link in that email to continue.
• When you let us know of a technical problem, please provide us as much information as possible, such as your username, browser type, operating system used, gig/order #, StarzBux URL where the problem occurred and any screenshot that you think would be helpful to understand the problem as quickly as possible.